Ace Infotech - Index

FAQs

We provide a wide range of IT hardware suitable for offices, institutions, and professionals, including:
• Branded & Custom-Built Desktops
• High-Performance Workstations
• Business & Gaming Laptops
• Gaming Desktop Setups
• Thin Clients & NComputing Terminals
• NAS (Network Attached Storage) Boxes
• Servers (tower & rack-mounted)
• Computer Peripherals (monitors, keyboards, headsets, webcams, printers, UPS)
• Networking Equipment (routers, switches, firewalls, Wi-Fi access points)
• Refurbished Systems (certified and tested) Whether you need one computer or a full office setup, we cater to all needs

We offer complete IT solutions, including Annual Maintenance Contracts (AMC), Facility Management Services (FMS), IT infrastructure setup, repair and servicing, system upgrades, remote management, and on-site support for businesses across Maharashtra and Goa.

Ace Infotech’s vision is to be a leading IT solutions provider , delivering innovative, reliable, and cost-effective services that empower businesses to operate smoothly and efficiently.

Facility Management Services for IT refer to the proactive monitoring, management, and maintenance of an organization’s computer systems and infrastructure. It ensures that all desktops, laptops, servers, networks, and connected devices function smoothly and without interruption, enabling business continuity.

We provide end-to-end IT solutions including hardware procurement, networking, wiring, server room design, installation, data security, and ongoing support tailored to your business needs.

In-house data storage means keeping your business data physically on your premises using local servers or storage devices. It offers greater control, faster access, enhanced security, and helps meet compliance requirements.

Remote Managed Services involve off-site monitoring, maintenance, and management of your IT infrastructure through secure remote access, ensuring smooth operation without the need for on-site visits.

Ace Infotech was founded in 2005 with the mission to deliver dependable IT solutions and AMC services to offices, medical institutes, architects, designers, financial offices, and more

Our server management setup service includes planning, configuring, and deploying physical or virtual servers based on your business requirements. We also handle user access setup, data organization, network integration, and installation of required software and security protocols. Everything is optimized for speed, stability, and security.

An AMC is a service agreement that ensures your office’s IT infrastructure — including computers, laptops, printers, and networking — is regularly maintained and supported. It helps you prevent technical breakdowns, minimize downtime, and keep systems running efficiently. AMC services can be either Comprehensive or Non-Comprehensive, depending on the level of coverage you choose.

Since 2005, we have expanded our services to include new office setups, computer and laptop rentals, data security solutions, and comprehensive IT support tailored to diverse industries.

No, we provide prompt and reliable IT services not just in Mumbai, but across Maharashtra and Goa, covering major cities and remote areas with equal attention and quality.

Desktops are for everyday business and professional use, while workstations are high-performance computers designed for resource-intensive tasks like CAD, 3D modeling, video editing, and animation. Workstations have advanced CPUs, ECC RAM, professional GPUs, and ISV certifications.

Our mission is to provide total customer satisfaction by offering professional, prompt, and consistent IT services, emphasizing repairing over replacing to maximize client ROI.

Comprehensive AMC includes both service and hardware replacement. If any part fails, it is replaced at no extra cost (subject to contract terms). It provides complete peace of mind.
Non-Comprehensive AMC covers only services and labor. Any hardware parts that need to be replaced are chargeable separately. It’s more affordable but requires separate payment for parts. Ace Infotech offers both options, based on your budget and technical needs.

Unlike reactive IT support, our Facility Management Services are preventive and strategic. We don’t 2. Proposal: Based on the assessment, we offer you a tailored FMS plan. 3. Onboarding: Our team sets up management tools, defines workflows, and integrates with your operations. 4. Execution: Continuous support, tracking, and improvement begins. Frequently Asked Questions – Facility Management Services


  1. What are Facility Management Services in the context of IT and computers? Answer: Facility Management Services for IT refer to the proactive monitoring, management, and maintenance of an organization’s computer systems and infrastructure. It ensures that all desktops, laptops, servers, networks, and connected devices function smoothly and without interruption, enabling business continuity.

  1. How is your Facility Management Service different from regular IT support? Answer: Unlike reactive IT support, our Facility Management Services are preventive and strategic. We don’t just fix problems — we ensure they don’t arise in the first place. Our team continuously monitors performance, applies necessary updates, and optimizes system health to maintain efficiency, speed, and security.

At Ace Infotech, we specialize in physical server setup and management. While we do not promote cloud-based server hosting, we provide complete support for your in-house servers, including NAS (Network Attached Storage), domain controllers, and database servers.

We use encrypted connections, multi-factor authentication, and strict access controls to protect your systems while providing remote assistance.

We implement multi-layered security including physical safeguards, network firewalls, role-based access controls, data encryption, and regular software updates to protect your data from threats.

Our certified experts design and implement structured cabling, LAN/Wi-Fi networks, firewall setup, and cybersecurity measures to ensure a secure, fast, and reliable network.

Yes, we supply gaming laptops and desktop setups with high-end specs, dedicated graphics cards, fast processors, and cooling systems suitable for gaming, streaming, and content creation.

We manage desktops, laptops, servers, network devices, security software, applications, and more — providing comprehensive IT support remotely.

Yes, we help plan and install server rooms, including rack mounting, cable management, cooling solutions, and power backup systems for optimal server performance.

We offer complete network infrastructure setup and management, including LAN/WAN configuration, structured cabling, firewall setup, router and switch configuration, network printer sharing, internet load balancing, and troubleshooting of connectivity issues. We ensure seamless communication and data flow across your entire organization.

Our AMC plans include:

• Preventive & breakdown maintenance
• Onsite and remote IT support
• Software updates and OS patches • Antivirus support
• Network setup and troubleshooting
• System performance optimization
• Hardware health checkups
• Asset tracking & basic data protection
The exact inclusions vary depending on whether you choose Comprehensive or Non-Comprehensive AMC.

Ace Infotech serves a wide range of clients, including corporate offices, medical institutes, financial institutions, architectural and interior design firms, and other professional establishments.

Our dedication to total customer satisfaction, a professional approach, cost-effective customized solutions, and emphasizing repairing over replacing, helps us maintain long-lasting client relationships.

We provide full, incremental, and differential backups, customized to your business needs, ensuring data is regularly saved and can be quickly restored when needed.

Our services include:
• Health monitoring of systems and servers
• Preventive maintenance and updates
• Hardware and software optimization
• Networking and connectivity oversight
• Data protection and user access control
• Support for desktops, laptops, thin clients, and NAS boxes
• Issue detection and quick resolution

Proper server setup ensures centralized data access, security, backup, controlled user access, and efficient file sharing. It eliminates dependency on individual machines and increases workflow efficiency while protecting your data from internal and external threats.

We provide IT maintenance and support services across Maharashtra and Goa with prompt and consistent service for over 15 years.

Our AMC services are focused on repairing over replacing, proactive maintenance, total customer satisfaction, and ensuring maximum uptime with cost-effective, tailor-made contracts that meet your exact IT requirements.

Yes. Whether it’s a small business setup or a large enterprise, we offer end-to-end management of all computing infrastructure including servers, workstations, network devices, and peripherals to ensure smooth, uninterrupted workflow.

Here’s why an AMC is essential for your business:

• Keeps your systems healthy with preventive care
• Avoids unplanned downtime or data loss
• Saves time and resources on sudden repairs
• Predictable yearly IT maintenance cost
• Boosts performance and security of all devices
• Lets you focus on business without technical worries
It’s a smart investment for long-term IT health.

Yes, proactive monitoring helps detect issues early, minimizing downtime and preventing costly disruptions.

We supply a wide range of hardware, including business desktops, laptops, high-performance workstations, gaming systems, thin clients, NAS storage devices, servers, and peripherals.

Thin clients or NComputing terminals are low-power devices that connect to a central server for processing. Ideal for schools, offices, call centers, and training labs, they are cost-effective and easy to maintain.

We recommend Network Attached Storage (NAS) for small to medium setups, Storage Area Networks (SAN) for enterprises, and external drives or tape backups for offsite copies.

Absolutely. Our services scale from single-user setups to large enterprises, making them ideal for all business sizes.

We serve a wide variety of sectors including corporate offices, medical institutes, architects, designers, financial offices, and other professional domains requiring versatile IT support.

Yes. At Ace Infotech, we offer tailor-made AMC contracts — covering as few or as many devices and services as you want. You can choose between comprehensive/non-comprehensive, define your support frequency, and opt for add-on services as needed.

Yes, we supply and set up NAS systems that enable centralized file storage, automated backups, and secure remote access — ideal for small to medium offices.

Backup frequency depends on your business needs but typically ranges from daily incremental backups to weekly full backups to balance data protection with resource usage.

Yes, we assist in end-to-end server room planning, including layout design, UPS & power management, ventilation and cooling systems, server rack arrangement, and structured network cabling. Our solutions are space-efficient and scalable.

We deploy antivirus, malware protection, secure VPNs, firewall configurations, and reliable backup systems to protect your business data and ensure business continuity.

Absolutely. Our proactive approach means potential issues are identified and resolved before they cause downtime. This results in maximum uptime and better productivity for your office environment.

Yes. We specialize in Remote Managed Services, allowing us to monitor, maintain, and troubleshoot your systems 24/7 — reducing downtime and improving operational efficiency.